Hestia Co. ("Hestia," "we," "us," or "our") provides commercial cleaning, sanitation, landscaping and snow removal services across the Greater Toronto Area. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit hestiaco.ca (the "Site") or request a quote from us. It is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
We collect information you provide directly, such as when you submit our Request a Quote form or contact us by phone or email. This may include:
We also automatically collect limited technical information — such as browser type, device type and general location — when you visit the Site, through standard web server logs.
We use the information we collect to:
We do not sell or rent your personal information to third parties.
Our Request a Quote form submits information directly to Zoho CRM, a customer relationship management platform we use to manage leads and respond to inquiries. Zoho processes this data on our behalf under its own security and privacy practices. We may also use other trusted providers for hosting, analytics, email delivery and payment processing, each bound to protect your information consistently with this policy.
The Site may use cookies or similar technologies to remember your preferences (such as light/dark mode) and to understand how visitors use the Site. You can disable cookies in your browser settings, though some features may not function as intended.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law, tax and insurance regulations. Quote requests that don't convert to service agreements are periodically reviewed and removed from our systems.
Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and withdraw consent for its use (subject to legal or contractual restrictions). To exercise any of these rights, contact us using the details below.
We use reasonable administrative, technical and physical safeguards to protect your information against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected].